Last Updated: 30 June 2026

At Stitch Berry (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website or purchase products and services from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Our Commitment to Privacy
Stitch Berry is committed to complying with the Protection of Personal Information Act, 2013 (POPIA), as well as other applicable South African privacy legislation.

We only collect personal information that is necessary to provide our products, services and customer support.

2. Information We Collect
Depending on how you interact with our website, we may collect:

Personal Information

• Full Name
• Company Name
• Email Address
• Telephone Number
• Billing Address
• Delivery Address
•  VAT Number (where applicable)

Order Information

• Products Ordered
• Order History
• Payment Status
•  Delivery Information

Account Information

If you create an account, we may store:

• Username
• Encrypted Password
• Saved Addresses
• Wishlist Information (where available)
•  Previous Orders

Technical Information

When visiting our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on the Website
• Referring Website
•  Cookies

3. How We Use Your Information
Your information may be used to:

• Process orders
• Deliver products
• Provide quotations
• Respond to enquiries
• Manage customer accounts
• Process payments
• Arrange deliveries
• Improve our website
• Improve customer service
• Detect fraud
• Meet legal obligations
•  Send order updates

Where you have provided consent, we may also send marketing communications regarding products, promotions or company news.

You may unsubscribe from marketing communications at any time.

4. Payment Information
Stitch Berry does not store your complete credit or debit card details.

Online payments are securely processed through approved third-party payment providers.

Payment providers maintain their own privacy and security policies.

5. Sharing Your Information
We will never sell your personal information.

We may share information with trusted service providers where necessary to fulfil our services, including:

• Courier Companies
• Payment Providers
• Website Hosting Providers
• IT Service Providers
• Accounting Software
•  Marketing Platforms (where consent has been provided)

Information is shared only where reasonably necessary.

6. Cookies
Our website uses cookies to improve your browsing experience.

Cookies help us:

• Keep you logged in
• Remember shopping cart contents
• Improve website performance
• Analyse website traffic
•  Personalise your experience

You may disable cookies within your browser settings, although certain website features may not function correctly.

7. Analytics
We may use website analytics tools to better understand how visitors use our website.

These tools may collect anonymous information such as:

• Pages viewed
• Session duration
• Device information
• Browser type
• Geographic region

This information is used to improve our website and customer experience.

8. Marketing
Where you have opted in, we may send:

• Promotions
• Product updates
• Company news
• Special offers
• Industry information

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. Data Security
We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
•  Destruction

Our website uses secure technologies where appropriate to protect customer information.

10. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Meet legal obligations
• Resolve disputes
•  Maintain business records

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Rights
Subject to applicable legislation, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for marketing communications.
• Object to certain processing activities.
• Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted using the contact details available on our Contact page.

12. Third-Party Websites
Our website may contain links to third-party websites.

Stitch Berry is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Children’s Privacy
Our website is intended for business and general consumer use.

We do not knowingly collect personal information from children under the age of 18 without appropriate consent.

14. International Data Transfers
Some of our service providers may store or process information outside South Africa.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your information.

15. Changes to this Policy
Stitch Berry may update this Privacy Policy from time to time.

The latest version will always be published on our website.

We encourage customers to review this page periodically.

16. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact Stitch Berry using the contact details provided on our Contact page.

If you believe your personal information has been handled unlawfully, you may also lodge a complaint with the Information Regulator of South Africa in accordance with applicable legislation.