Last Updated:  30 June 2026

At Stitch Berry, we are committed to delivering your order safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Order Processing
Orders are processed once all of the following requirements have been met:

• Payment has been received (where applicable).
• Artwork has been approved (for branded products).
• Product availability has been confirmed.
• Any outstanding order information has been received.

Orders are processed during normal business hours, Monday to Friday, excluding South African public holidays.

2. Production Times
Production times vary depending on the type of product and branding method selected.

Estimated production times will be communicated when your order is confirmed.

Production times begin only after:

• Payment has cleared.
• Artwork approval has been received.
• Stock has been confirmed.

Please note that production estimates are provided as a guide and may vary depending on order size, supplier lead times and production capacity.

3. Delivery Methods
Orders may be delivered using reputable third-party courier services.

Depending on your location and order size, Stitch Berry may also arrange direct delivery where available.

Collection from our premises may be available by prior arrangement.

4. Delivery Areas
We currently deliver throughout South Africa.

Delivery to outlying or remote areas may require additional transit time and may incur additional courier charges.

International shipping may be available on request.

5. Delivery Charges
Delivery charges are calculated based on:

• Delivery destination
• Package size and weight
• Number of parcels
• Courier rates

Shipping charges will be displayed during checkout or included in your quotation.

6. Estimated Delivery Times
Typical courier delivery times after dispatch are:

• Major metropolitan areas: 1–3 business days
• Regional areas: 2–5 business days
• Remote locations: 3–7 business days

These timeframes are estimates only and may vary depending on the courier network and external circumstances.

7. Delivery Delays
While we make every effort to dispatch orders on time, delays may occur due to circumstances beyond our control, including:

• Supplier stock shortages
• Courier delays
• Severe weather conditions
• Public holidays
• Power interruptions
• Civil unrest
• Industrial action
• Force majeure events

Stitch Berry cannot be held responsible for delays caused by third-party courier services once an order has been dispatched.

8. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring shipment progress using the tracking information supplied.

9. Delivery Requirements
Please ensure:

• The delivery address is accurate and complete.
• A responsible person is available to receive the parcel during business hours.
• Contact details provided are correct.

Additional delivery charges may apply where deliveries cannot be completed due to incorrect information or failed delivery attempts.

10. Inspection Upon Delivery
Customers should inspect all goods immediately upon delivery.

Please verify:

• Product quantities
• Product condition
• Branding accuracy
•  Packaging integrity

Any shortages, damages or discrepancies must be reported to Stitch Berry within 48 hours of delivery.

Photographic evidence may be requested to assist with the investigation.

11. Risk and Ownership
Risk in the goods passes to the customer upon delivery to the nominated address or collection by the customer or their appointed courier.

Ownership of the goods remains with Stitch Berry until payment has been received in full.

12. Split Deliveries
Where necessary, Stitch Berry may dispatch an order in multiple shipments.

Customers will be informed if an order is expected to be delivered in more than one consignment.

13. Failed Deliveries
Where delivery cannot be completed due to:

• Incorrect delivery information
• Customer unavailability
• Refusal to accept delivery

the order may be returned to the courier depot or Stitch Berry.

Any additional courier or re-delivery costs will be for the customer’s account.

14. Collections
Where collection has been arranged:

• Customers will be notified once the order is ready.
• Collection may only take place during business hours unless otherwise agreed.
• Proof of collection may be required.

15. International Deliveries
International shipping may be available upon request.

Customers are responsible for any applicable:

• Customs duties
• Import taxes
• Clearance fees
•  Local regulatory requirements

These costs are not included unless specifically stated.

16. Force Majeure
Stitch Berry shall not be held liable for delays or failure to deliver resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Pandemics
• Government restrictions
• Supplier shortages
• Transport disruptions
• Courier network failures
•  Industrial action

17. Contact Us
If you have any questions regarding shipping, delivery or your order status, please contact Stitch Berry using the contact details provided on our Contact page.

Our team will be happy to assist you.